Privacy Policy

The data controller responsible for your personal information is:

We collect the following categories of personal information when you engage our services:

• personIdentity Data — full name, date of birth, nationality, gender, passport number, and copies of government-issued identification documents.
• contact_mailContact Data — postal address, email address, telephone and WhatsApp numbers.
• flightTravel Data — itinerary details, destination countries, travel dates, flight preferences, hotel requirements, and visa application information.
• paymentsFinancial Data — billing address and payment transaction references. We do not store full card numbers; payments are processed through secure, PCI-DSS compliant gateways.
• devicesTechnical Data — IP address, browser type, operating system, and pages visited when you access our website, collected via cookies and server logs.
• chatCommunications Data — records of correspondence including emails, WhatsApp messages, and phone call notes made in connection with your booking or inquiry.

We process your personal data only for lawful purposes, including:

• check_circleProcessing flight ticket bookings and managing reservations with airlines.
• check_circlePreparing, submitting, and tracking visa applications on your behalf to embassies and consulates.
• check_circleArranging travel insurance, hotel bookings, and ancillary travel services.
• check_circleCommunicating with you regarding your booking, application status, or inquiry.
• check_circleComplying with legal and regulatory obligations under Indian law, including anti-money laundering (AML) requirements and IATA regulations.
• check_circleSending promotional offers and travel updates where you have given consent (you may opt out at any time).
• check_circleImproving our services through analysis of aggregate, anonymised usage data.

We process your personal data under the following legal bases as applicable under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable Indian law:

• check_circleConsent — where you have freely given, informed, and specific consent for processing.
• check_circleContract — where processing is necessary to perform the travel services you have contracted with us.
• check_circleLegal Obligation — where processing is required to comply with applicable laws and regulatory requirements.
• check_circleLegitimate Interests — for fraud prevention, security, and internal business administration purposes.

We do not sell, rent, or trade your personal information. We may share it with the following categories of recipients solely as necessary to deliver our services:

• check_circleAirlines and GDS providers for reservation and ticketing.
• check_circleEmbassies and Visa Processing Centres as required to submit your visa application.
• check_circleInsurance companies when arranging travel insurance.
• check_circleHotels and ground operators to fulfil accommodation and tour bookings.
• check_circlePayment gateways for secure processing of transactions.
• check_circleRegulatory and law enforcement authorities where disclosure is required by law.

Any third party with whom we share your data is required to handle it securely and in accordance with applicable data protection laws.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including:

• check_circleBooking records and travel documents — 7 years from the date of travel, as required for tax and accounting compliance under Indian law.
• check_circleVisa application documents — 3 years from the date of application outcome.
• check_circleMarketing consent records — until you withdraw consent.

After the applicable retention period, data is securely deleted or anonymised.

Under the Digital Personal Data Protection Act, 2023 and other applicable Indian laws, you have the following rights with respect to your personal data:

To exercise any of the above rights, please contact us at the details in Section 1. We will respond within 30 days of receiving your request.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. The cookies we use include:

• check_circleEssential cookies — required for the website to function correctly.
• check_circleAnalytics cookies — help us understand how visitors interact with our website (e.g., Google Analytics).
• check_circlePreference cookies — remember your settings and preferences.

You can control or disable cookies through your browser settings. Disabling essential cookies may affect website functionality.

For any questions, requests, or complaints regarding this Privacy Policy or the handling of your personal data, please contact our Grievance Officer:

We will acknowledge your grievance within 72 hours and endeavour to resolve it within 30 days.